Museum Experience Associate

SUMMARY

The Museum Experience Associate is primarily responsible for providing visitors with a high level of seamless service, ensuring a positive and meaningful Museum experience supportive of the Museum’s mission and strategic objectives. Ideally, a guest’s interaction, no matter how brief, advances a relationship based on important intellectual and personal connections, and leads to deeper and more frequent visitor engagement. How this active participation in the life of the Museum is fostered will be the collective responsibility of the Coordinator and the Museum Experience Team, in collaboration with the dedicated staff of the Museum.

MAJOR RESPONSIBILITIES

  • Maintain regular shifts at the Museum front desk, including occasionally weekends and evenings
  • Represent the Museum during special events, evening functions, and off-site programs
  • Maintain a well-informed working knowledge of the Museum’s exhibitions, history, special events and programs,
    classes, and membership opportunities, and accurately educate visitors
  • Welcome, process, direct all visitors, tour groups, vendors and members of the general public, professionally and
    promptly, facilitating the timely and polite resolution of questions or complaints.
  • Maintain a clean front facing lobby to ensure a positive and professional first impression
  • Act as and/or support Museum Security with respect to visitors, conduct routine gallery checks.
  • Maintain familiarity with emergency procedures and ability to implement if necessary and help coordinate an evacuation of the Museum in the event of an emergency
  • Opening/closing and alarming Museum buildings
  • Maintain accurate electronic visitor attendance and admission revenue financial records
  • Execute visitor surveys or other visitor experience assessments, as needed
  • Opportunity to assist Director of Marketing in designing print and online collateral materials, supporting the Museum’s social media presence, and managing online event calendar presence

ORGANIZATIONAL RELATIONSHIPS
This position reports to the Museum Experience Coordinator

BACKGROUND & QUALIFICATIONS

  • Bachelor’s Degree in Arts Administration, Hospitality, Fine Arts, Museum Studies, or related field
  • Professional customer service experience
  • Proficiency in Microsoft Office Suite, Google platforms, Square
  • Working knowledge of Adobe Suite, Mailchimp, Social Media platforms a plus
  • Marketing and Graphic Design experience a plus

SKILLS & ABILITIES

  • Strong customer service, interpersonal and public relations skills; ability to communicate effectively with individuals of varying social and cultural backgrounds, children and families. Knowledge of arts and cultural audiences preferred
  • Clear and effective verbal/written communication skills
  • Ability to understand and balance priorities, with strong attention to detail
  • Dependability, flexibility, adaptability and ability to thrive in a dynamic, collaborative team environment
  • Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies and support management decisions in a positive, professional manner
  • Able to go up and down stairs, sustain periods of prolonged standing, and perform occasional lifting of up to 25 pounds
  • CPR certification required (will train)
  • Bilingual (English/Spanish) a plus

COMPENSATION
This is a part time, 3-4 day per week, hourly position with commensurate vacation and personal time

AVAILABILITY

  • Shifts are typically 9:30am-5:30pm, occasional Thursdays until 7pm, occasional holidays, and additional time for special Museum-wide events such as the Artists Ball Gala and Wet Paint Fundraiser
  • Qualified candidates should send a cover letter, current résumé, three references, and salary requirements to: jobs@newportartmuseum.org. No phone calls please.
  • The Newport Art Museum is an equal opportunity employer. For more information about the position and the Newport Art Museum, please visit our website www.newportartmuseum.org. This position is a part-time position with no benefits. Applications will be accepted until the position is filled.
  • The Newport Art Museum & Art Association, established in 1912, educates and inspires a diverse audience by collecting, preserving, exhibiting and interpreting historic and contemporary visual arts of the highest quality with an emphasis on the rich heritage of the Newport region, and integrates appreciation for the arts and art-making into all its programs. The Museum is fully accredited by the American Association of Museums. UPDATED: OCTOBER 2017

Museum Experience Coordinator

SUMMARY

The Museum Experience Coordinator manages all aspects of the frontline of the Museum and is primarily responsible for providing visitors with a high level of seamless service, ensuring a positive and meaningful Museum experience supportive of the Museum’s mission and strategic objectives. Ideally, a guest’s interaction, no matter how brief, advances a relationship based on important intellectual and personal connections, and leads to deeper and more frequent visitor engagement.

The Coordinator, in concert with the Director of Community Engagement, provides strong leadership and supervision, sets a positive example, and administers standards, policies and procedures for a dedicated team of approximately 5 Museum Experience Associates.

MAJOR RESPONSIBILITIES

  • Maintain regular shifts at the Museum front desk, including occasional weekends and evenings
  • Manage and schedule the Museum Experience Associates to meet the needs of the Museum, including the reception desks during regular Museum hours of operation, staffing and set up of special events, evening functions, meetings and occasional off-site programs
  • Work with the Museum’s Director of Community Engagement to train and supervise the Museum Experience Associate team members to meet the Museum’s high professional standards, and act as liaison between Administration and ME Staff.
  • Ability to learn, keep up-to-date, and share knowledge with visitors of the Museum’s exhibitions, history, special events and programs, classes, and membership opportunities.
  • Welcome, promptly process, and direct all visitors, tour groups, and vendors, as well as facilitate the timely resolution of questions or complaints in a professional manner.
  • Maintain a well-organized entrance and lobby in order to ensure an inviting first impression.
  • Act as and/or support Museum Security staff with respect to the Museum’s visitation policies and routine gallery checks.
  • Maintain familiarity with emergency procedures and ability to implement when necessary.
  • Maintain accurate electronic visitor attendance and admission revenue records, and generate monthly and quarterly attendance reports.
  • Execute visitor surveys or other visitor experience assessments, as needed.
  • Open/close and alarm Museum buildings.

ORGANIZATIONAL RELATIONSHIPS

This position reports to the Directors of Community Engagement and Marketing

BACKGROUND & QUALIFICATIONS

  • Bachelor’s Degree in Arts Administration, Hospitality, Fine Arts, Museum Studies, or related field
  • Professional customer service experience
  • Proficiency in Microsoft Office Suite, Google platforms, Mailchimp, and Square

SKILLS & ABILITIES

  • Strong customer service, interpersonal and public relations skills.
  • Ability to communicate effectively with individuals from various social and cultural backgrounds and all ages, including children and families.
  • Clear and effective verbal/written communication skills.
  • Ability to effectively balance priorities, meet deadlines, and exhibit attention to detail.
  • Dependable, flexible, and courteous. Demonstrating the ability to thrive in a dynamic, collaborative team environment.
  • Represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner
  • Able to go up and down stairs, sustain periods of prolonged standing, and perform occasional lifting of up to 25 pounds.
  • CPR certification required (will train).
  • Bilingual (English/Spanish) a plus.

COMPENSATION

This is a part time, 4 day per week, hourly position with commensurate vacation and personal time.

AVAILABILITY

Shifts are typically 9:30am-5:30pm, occasional Thursdays until 7pm, occasional holidays, and additional time for special Museum-wide events such as the Artists Ball Gala and Wet Paint Fundraiser.

Qualified candidates should send a cover letter, current résumé, three references, and salary requirements to: jobs@newportartmuseum.org. No phone calls please.

The Newport Art Museum is an equal opportunity employer. The Newport Art Museum is an “At Will” employer meaning that either you or the Newport Art Museum can sever the relationship at any time with or without notice and with or without cause.  For more information about the position and the Newport Art Museum, please visit our website www.newportartmuseum.org. This position is a part-time position with no benefits. Applications will be accepted until the position is filled.

The Newport Art Museum was established in 1912, and its mission is to champion a provocative diversity of creative voices and experiences within an historic Newport setting, thus sparking reflection, inspiration, discovery, and connection to our self, our community, and our world. The Museum is fully accredited by the American Association of Museums.

Art Camp Instructor

Newport Art Museum seeks energetic and creative instructors for its yearly summer camps, held July 6th – August 21st, 2020. The Museum’s week-long summer camps serve children and youth aged 6-16 in full day and half day camps in a variety of media. We are specifically looking for instructors for the following classes: silkscreen, cartooning, sculpture, and stop-motion animation. Instructors in other media are welcome to apply.

Compensation: $25/hr + 3 hours of paid planning time for each week of camp taught

Responsibilities:

  • Independently design daily curriculum for a week-long course
  • Eagerness to work collaboratively with the Education Manager to ensure that all curriculum is appropriate for students.
  • Ability to work with students of differing abilities and needs.
  • Manage a group of up to 12 students independently
  • Set up any required equipment and materials before each class
  • Help maintain tidy and clean studios and facilitate cleanup at the end of each class
  • Contribute to an environment that is physically and emotionally safe for all
  • Lead any required field trips to surrounding Newport locations (with staff chaperone)
Qualifications:
  • Ability to pass a background check upon request of the Museum
  • 2+ years of teaching experience in the requested age group
  • Proven excellence in communication and interpersonal skills appropriate for teaching
  • Active studio practice with proven expertise in your medium
  • Familiarity with the use and care of equipment related to your medium
  • Experience developing art and/or design curricula for children and/or teens
  • Competency and responsiveness with online communications including email and Google forms
  • Classroom management skills
  • Ability to be punctual and reliable, arriving at Newport Art Museum fully prepared no later than 8:30am for camps that begin at 9am
  • Ability to attend a pre-camp orientation in June (date TBD)

 

Preferred Qualifications:

  • Social media savvy and willing to share information about their course offerings via their social networks
  • First aid certified
  • Local to Aquidneck Island

To apply, please send your resume and a cover letter outlining your experience working with children to Sierra Conniff, Education Manager: sconniff@newportartmuseum. At the interview stage, candidates will be required to submit 3 professional references.

Instructor

Newport Art Museum seeks new instructors for its newly renovated studio school, specifically in fibers arts, clay, printmaking, design, and master-level courses in new and traditional media including painting and drawing. We have four seasonal terms, each broken into two-five week sessions with classes typically running from 9:30am – 12:30pm, 1pm – 4pm, and 6pm – 9pm. Workshops and weeklong intensives are scheduled according to the availability of the instructor.

Responsibilities

  • Propose and instruct five-week courses, single or multi-day workshops, or weeklong intensives in your medium of expertise
  • Set up any required equipment and materials before each class
  • Provide a course description, sample images, a syllabus, and supply lists for each offering
  • Be available for all dates that you are teaching, and teach a make-up class in case of cancellations due to illness or inclement weather
  • Help maintain tidy and clean studios and facilitate cleanup at the end of each class
  • Contribute to an environment that is physically and emotionally safe for all
  • Attend an annual instructors meeting
  • If available, participate in occasional events such as an open house

Qualifications

  • Previous teaching experience or proven excellence in communication and interpersonal skills appropriate for teaching
  • Active studio practice with proven expertise in your medium
  • Familiarity with the use and care of equipment related to your medium
  • Experience developing art and/or design workshops and curricula for adult and/or teen audiences
  • Competency and responsiveness with online communications including email and forms
  • Willingness to share ongoing feedback about our spaces and classes
  • Familiarity with health and safety procedures relating to your medium

Preferred Qualifications

  • Social media savvy and willing to share information about their course offerings via their social networks
  • (For clay instructor) Availability to open the School on select evenings, and to offer night courses from 6pm – 9pm as well as daytime classes

Compensation + Benefits

  • Contracted instructors are typically paid after the last day of class
  • Instructors who teach a minimum of two classes within a year are eligible for one free workshop or 5-week class; restrictions apply
  • Opportunity to teach private lessons through our School
  • Eligibility for free studio time
  • Educator bio included in your course listings and mentions in our social media

How to Apply

Send your resume, cover letter, samples of your work or a link to your portfolio, and a sample lesson plan or syllabus to jobs@newportartmuseum.org with the subject line “Applicant – Instructor”

About the Museum

The Art Association of Newport, now the Newport Art Museum, was founded in 1912 on the belief that arts and culture have the power to bring diverse groups of individuals together, which ultimately promotes civic engagement and strengthens the social fabric of our communities. This core idea continues to inform our Museum’s direction today. To support these values, the Education department provides programming for all ages, including a year-round tuition based school, summer camps for children, extensive outreach offerings, a career prep program for high school students (MuSE), homeschool programs, public programs, school tours, and events.